Shipping policy

Shipping Policy

Thank you for shopping with Novaire. Below you’ll find everything you need to know about how and when your order will arrive.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location:

United States: 7–10 business days
International: 10–15 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.

Shipping Costs

We are happy to offer free shipping on all orders.

Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us at [your support email] and we’ll be happy to assist.

If a package is confirmed lost, we will provide a replacement or refund at no additional cost.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue promptly.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Novaire is not responsible for orders shipped to incorrectly provided addresses.

If you have any questions about shipping, feel free to contact us at:

📧 contactnovaireshop@gmail.com